Shipping policy

Shipping Policy

At Puzzle Mania, we are committed to delivering your order as quickly and efficiently as possible.

Processing Time:

  • All orders are processed within 1 business days. Orders are not processed or shipped on weekends or public holidays.
  • You will receive a confirmation email once your order has been shipped, along with tracking information.

Shipping Rates:

  • Standard Shipping: We offer flat-rate standard shipping within Australia and another fixed cost for international. Shipping costs will be calculated and displayed at checkout.
  • Free Shipping: We offer free standard shipping on orders over $50*
  • Expedited Shipping: Expedited shipping options are available at checkout for an additional fee.

Shipping Policy Disclaimer for High-Cost Locations:

While we strive to offer flat-rate shipping for most orders, please note that additional charges may apply for deliveries to remote or high-cost shipping locations, especially for orders weighing more than 1kg. In such cases, we will contact you to discuss additional postage fees. If these fees are not agreeable, we reserve the right to cancel and refund the order.

Shipping Times:

  • Standard Shipping: Typically delivered within 2-8 business days.
  • Expedited Shipping: Typically delivered within 1-3 business days. (delivery times may vary for remote locations. once given to the respective courier service, delivery time is out of our control)
  • International Shipping: Delivery times vary by destination and customs processing but are typically within 5-14 business days.

Order Tracking:

Once your order is shipped, you will receive an email with a tracking number and instructions on how to track your package. You can track your order via the carrier's website.

Delays:

Please note that delivery delays may occasionally occur due to unforeseen circumstances such as high volume of orders, postal service delays, or customs issues for international orders. If you experience any significant delays, please contact our customer service team at [email] for assistance.

International Shipping:

We ship internationally! Please note that international shipping rates will apply, and delivery times may vary based on your location. Any customs fees, duties, or taxes applicable in your country are the responsibility of the customer.